Heart of Herbee

Returns & Shipping Policy

We endeavor to ship out your order as soon as we can, however due to the current Covid19 circumstances there are delays through the entire country, please appreciate couriers are working as hard as they can to deliver you parcels

All items are sent via courier service and we will provide you with tracking details at time of shipment.

Returns: We accept returns up to 7 days from the date you receive for STORE CREDIT ONLY 

Returns Policy

Returns Policy

To all our wonderful customers, thank you for shopping with us. Should for any reason you not be happy with your purchase, we happily offer a full store credit within 7 days from the date your order was received. Store credits are valid for 12 months from date of issue and may be used on any purchase with the exception of any gift vouchers. We will provide a full credit within 7 working days of receiving your item(s), so long as the returned item is in re-sellable condition, including its full packaging and is not listed in our exclusions. See below for our exclusions. You can alternatively return item(s) for a credit or exchange at our store.

Sometimes unforeseen faults can happen, and we apologize for the inconvenience. We encourage you to email with your order number and fault in the instance that you receive a faulty item, your item has been damaged or the goods you have received are incorrect. We will arrange for the item to be replaced and/or refunded. Consumer Guarantees Act. We will cover the cost to return your order to us and return a replacement back to you free of charge.


Occasionally we may get it wrong. We apologise for the inconvenience. Please email with your order number and incorrect item.


Any item that was purchased from our Sale or Final Clearance Sale
Combo deals that are not returned as part of the full combo outfit
Shoes without boxes
Any item of clothing or footwear that has been worn
Any item of clothing that has had its tags removed
Any underwear, swimwear or lingerie item
Custom made or altered fashion
Pierced jewellery

Any Gift Card or Voucher

At Love Labels we reserves the right not to accept the return of a faulty product where we inspect the product and can reasonably assess that the fault is as a result of:Damage caused by neglect or misuse (for example, treatment inconsistent with the product's care instructions or Wash Guide); or
Usual wear and tear following use of the product.
Returns Policy

Helga May is a New Zealand based husband and wife run fashion import label from Tauranga, as time goes on we are designing more of our range, (which have the exclusive tag on the product photo when logged in) the rest of our range is ulitising our Italy based factory in-house designers who manufacture our garments which means the styles/prints might not be exclusive to us only. Heart of Herbie shoes are all designed by Alice herself here in Tauranga and Made in China focusing on using top quality real leather inners and outers.
  • Gold Netta Leather Shoe
    100% Genuine Leather Outer and inner incl sole - Manufactured in China, Designed in New Zealand.
    NZ$ 109.00
  • Pink Alma Sandal
    Heart of Herbie Sandal, Made in China, Designed in New Zealand by Alice herself 100% Genuine Leather
    NZ$ 99.00
  • White/Neon Pink Stella Sandal
    Heart of Herbie Sandal, Made in China, Designed in New Zealand by Alice herself 100% GENUINE LEATHER
    NZ$ 99.00