FREE SHIPPING FOR ORDERS OVER $100 

Pretty Basic by Augustine

Returns & Shipping Policy

We endeavor to ship out your order as soon as we can, however due to the current Covid19 circumstances there are delays through the entire country, please appreciate couriers are working as hard as they can to deliver you parcels

All items are sent via courier service and we will provide you with tracking details at time of shipment.


Returns: We accept returns up to 7 days from the date you receive for STORE CREDIT ONLY 

Returns Policy

Returns Policy

To all our wonderful customers, thank you for shopping with us. Should for any reason you not be happy with your purchase, we happily offer a full store credit within 7 days from the date your order was received. Store credits are valid for 12 months from date of issue and may be used on any purchase with the exception of any gift vouchers. We will provide a full credit within 7 working days of receiving your item(s), so long as the returned item is in re-sellable condition, including its full packaging and is not listed in our exclusions. See below for our exclusions.You can alternatively return item(s) for a credit or exchange at our store.




DAMAGED OR FAULTY GOODS:
Sometimes unforeseen faults can happen, and we apologize for the inconvenience. We encourage you to email lovelabelsb@gmail.com with your order number and fault in the instance that you receive a faulty item, your item has been damaged or the goods you have received are incorrect. We will arrange for the item to be replaced and/or refunded. Consumer Guarantees Act. We will cover the cost to return your order to us and return a replacement back to you free of charge.

RECEIVED THE WRONG ITEM:

Occasionally we may get it wrong. We apologise for the inconvenience. Please email lovelabelsb@gmail.com with your order number and incorrect item.

RETURN EXCLUSIONS:

Any item that was purchased from our Sale or Final Clearance Sale
Combo deals that are not returned as part of the full combo outfit
Shoes without boxes
Any item of clothing or footwear that has been worn
Any item of clothing that has had its tags removed
Any underwear, swimwear or lingerie item
Custom made or altered fashion
Pierced jewellery
Cosmetics

Any Gift Card or Voucher

At Love Labels we reserves the right not to accept the return of a faulty product where we inspect the product and can reasonably assess that the fault is as a result of:Damage caused by neglect or misuse (for example, treatment inconsistent with the product's care instructions or Wash Guide); or
Usual wear and tear following use of the product.
Returns Policy





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  • Ana Pants
    Wet look pants as the perfect styling staple pieces Standard Fit Outer Fabric 1 – 62% viscose, 33% nylon, 5% elastane, Outer Fabric 2 – 100% PU, Outer Fabric 3 – 95% cotton, 5% elastane Model is 5’9 and is wearing a size XS
    NZ$ 149.00
    Out Of Stock
  • Lola Swing top - fushia
    Chiffon base top with cuffed sleeve, one size fits all.
    NZ$ 129.00
  • Nude Slip
    Everyday slip with wide strap. Perfect for under your chiffon pieces Fitted Poly blend stretch Model is 5'9 and is wearing an XS
    NZ$ 49.00
  • PARTY Pants
    Fitted  - Please note these are a very small fit with no stretch in the waist Fitted black pant with stretch in wet look fabric and gold sequin trim running down the outerleg Model is wearing a size XS Model is 5'9 and is wearing a 8
    NZ$ 149.00
  • Ruby Bomber Black
    The softest fux fur jacket you will ever own.
    NZ$ 179.00
    Out Of Stock
  • Sandy Pants
    Fitted black pant with stretch in wet look fabric Model is wearing a size XS
    NZ$ 139.00
  • Pretty Basics Kimono BLACK LONG
    NZ$ 149.00
    Out Of Stock
  • Pretty basic Kimono Khaki LONG
    NZ$ 149.00
    Out Of Stock
  • Lucinda's Dream shirt - NAVY
    Button up relaxed light weight chiffon shirt with dipped hem Relaxed Fit Chiffon Model is 5'9 and is wearing a one size
    NZ$ 129.00
  • Lucinda's dream Shirt - BLACK
    Button up relaxed light weight chiffon shirt with dipped hem Relaxed Fit Chiffon Model is 5'9 and is wearing a one size
    NZ$ 129.00
  • Lucinda's dream shirt - KHAKI
    Button up relaxed light weight chiffon shirt with dipped hem Relaxed Fit Chiffon Model is 5'9 and is wearing a one size
    NZ$ 129.00
    Out Of Stock
  • Seth Top Black
    NZ$ 139.00
  • Seth Top Green
    NZ$ 139.00
    Out Of Stock
  • Seth Top Moss Green
    NZ$ 139.00
  • Seth Top Pink
    NZ$ 139.00
  • Seth Top Red
    NZ$ 139.00
  • Seth Top Royal Blue
    NZ$ 139.00
  • Seth Top Rust
    NZ$ 139.00
  • Sparrow Ponte Pants
    DETAILS Fitted and flattering ponte pant with elastic waistband and ribbing detailing down the outside leg Fitted Poly blend stretch Model is 5'9 and is wearing an XS
    NZ$ 159.00
  • REECE TOP BLACK
    A lovely black rib t-shirt with lace cap sleeves Standard Fit Outer Fabric A: 95% Polyester 5% Elastane Outer Fabric B: 100% Cotton Model is 5'9 and wearing an XS
    NZ$ 69.00

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